Frequently Asked Questions
Shipping
Where do you ship?
We currently ship to addresses within the United States.
How much is shipping?
Standard shipping is free on our current products within the US. Your final shipping cost is always shown at checkout before you pay.
How long will my order take?
Orders are usually dispatched within 1–3 business days. Estimated transit time after dispatch is typically 4–7 business days for our cordless table lamps and 5–11 business days for our home decor items. These are estimates, not guaranteed delivery dates. See our Shipping Policy.
Will my order arrive in one package?
Not always. Items from the same order may ship separately.
Orders & Tracking
How can I track my order?
You'll receive an email with a tracking number once your order ships. Tracking can take up to 48 hours to update.
Can I change or cancel my order?
Please contact us as soon as possible with your order number. We can usually make changes before the order has been dispatched.
Returns
What is your return policy?
You can request a return within 14 days of receiving your order. Items must be unused, in the same condition you received them and in the original packaging. Return shipping is paid by the customer. See our Refund Policy for full details.
What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery at clarionestbusiness@gmail.com with your order number and photos of the issue, and we'll arrange a replacement or refund.
Products
Do the lamps need to be plugged in?
Our Orbit and Aura table lamps have built-in rechargeable batteries, so they can be used without a cord once charged. Charge time and run time are listed on each product page where the supplier provides them.
Are pillow inserts, candles or flowers included?
No. Each product page lists exactly what's included.
I have a question about a product.
Email us at clarionestbusiness@gmail.com and we'll help.